Before requesting deletion: complete or cancel open orders and resolve any outstanding refunds or disputes.
Submit a deletion request
- Email us from the address registered to your MarketVillage account.
- Use the subject “Delete my MarketVillage account”.
- Include your registered name and phone number so we can locate and verify the account.
- Complete any identity-verification step we send you.
You can also contact +234 813 677 6626 if you cannot access your registered email. We will not ask for your password or payment-card PIN.
What happens next
- We acknowledge the request and verify that you control the account.
- After verification, access to the account is disabled and deletion is normally completed within 30 days.
- Your profile, saved delivery addresses and other account information are deleted or irreversibly anonymised, subject to lawful retention requirements.
- The action is permanent. Deleted accounts and order histories cannot be restored.
Information we may retain
We may retain limited transaction, payment-reference, fraud-prevention, tax, accounting, legal-claim or regulatory records where Nigerian law or another applicable obligation requires it. Retained information is restricted to those purposes and removed or anonymised when the retention period ends.
Open orders, chargebacks, refunds, fraud investigations or legal disputes may need to be resolved before all eligible information can be deleted.
Need help?
Email support@zijela.com, call +234 813 677 6626, or visit our support page. Read our Privacy Policy for more information about your rights.