Privacy Policy

Who we are

MarketVillage is operated by Zijela ICT (“Zijela”, “we”, “us” or “our”). MarketVillage helps customers discover participating supermarkets, browse products, place orders, arrange delivery or pickup, make payments, and review their purchases.

Contact us at support@zijela.com, +234 813 677 6626, or 8 Muslim Avenue, off Allen, Ikeja, Lagos, Nigeria.

Information we collect

• Account information: name, email address, phone number, user identifier and authentication information.
• Order information: products, quantities, participating supermarket, purchase totals, fulfilment choices, transaction references, receipts and order history.
• Delivery information: delivery address and instructions you provide.
• Location: precise location only when you grant permission, to show nearby stores or help select a delivery location.
• Device and technical information: device type, operating system, app version, IP address, diagnostics, security logs and service interactions.
• Support information: messages and details you provide when asking for help.

The camera is used to scan product barcodes and checkout QR codes. MarketVillage does not retain camera frames as photographs. Payment card or bank details entered on Statira’s hosted checkout are handled by the payment provider and are not stored by MarketVillage.

How we use information

• Create and secure your account and provide requested features.
• Show participating stores and products and fulfil delivery, pickup or in-store orders.
• Initiate and verify payments, issue receipts and maintain transaction records.
• Provide customer support and important service communications.
• Prevent fraud, misuse and security incidents.
• Diagnose faults, improve reliability and understand service performance.
• Meet legal, tax, accounting and regulatory obligations.

How information is shared

We share only what is reasonably needed with:

• Participating supermarkets to prepare, fulfil and support your order.
• Delivery and fulfilment providers where you request delivery.
• Statira and payment providers to process and confirm payments.
• Technology service providers that host, secure, monitor or support MarketVillage under appropriate obligations.
• Authorities or professional advisers where required by law or necessary to protect users, Zijela ICT or others.

We do not sell personal information and do not use it to track you across other companies’ apps or websites for advertising.

Retention and security

We keep information only for as long as required to provide the service and meet legitimate legal, fraud-prevention, tax, accounting and dispute-resolution needs. Account profile information is deleted or anonymised following a valid deletion request unless retention is legally required. Transaction records may be retained for the legally required period.

We use administrative, technical and organisational safeguards designed to protect information. No internet service is completely secure, so please use a strong password and contact us if you suspect unauthorised access.

Your choices and rights

You may request access, correction, deletion, restriction or a copy of your personal information, and may object to certain processing where applicable. You can disable camera or location access in your device settings, although related features may stop working. To delete your MarketVillage account, follow our account-deletion instructions.

We may verify your identity before completing a privacy request. You may also contact Nigeria’s data-protection regulator if you believe your rights have not been respected.

Children, changes and contact

MarketVillage is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information, contact us.

We may update this policy as the service or applicable law changes. Material changes will be communicated through the app or another appropriate channel, and the updated date will appear above.

Privacy questions can be sent to support@zijela.com.