Contact support
When contacting us, include your registered email, order reference where relevant, the supermarket’s name, and a short description of the issue. Never send your password, card PIN or one-time password.
Email supportCommon support topics
Account and login
Use “Forgot password” on the sign-in screen if you cannot access your account. Contact support if you no longer have access to your registered email.
Orders and fulfilment
For missing items, substitutions, pickup or delivery questions, provide your order reference and supermarket name. Product availability and fulfilment are managed with the participating supermarket.
Payments and refunds
If payment appears successful but your order is not updated, do not pay again immediately. Send the transaction reference and approximate payment time to support. Refund timing may depend on the payment provider and your financial institution.
Camera and location
Camera access is needed only for barcode and QR scanning. Location access helps show nearby supermarkets and choose delivery locations. You can change both permissions in your device settings.
Privacy and account deletion
Read how we handle information in our Privacy Policy. To permanently remove your customer account, follow the steps on the account-deletion page.